Customer service
Product or Service Quality
Value for money

I owe Orange County Harley-Davidson’s service department a HUGE DEBT OF GRATITUDE!I was preparing to acquire a used Fat Boy with 47,000 miles on it from a seller in Arizona and before finalizing the deal, requested a safety inspection (which they offer for a mere $110.).

I was lead to believe this Harley was valued at $8K, in perfect running condition, had been recently serviced and was good to go. It was not. This motorcycle had more maintenance issues than all the celebs in Hollywood combined and was unsafe to ride. With over $3K in essential repairs and the probably more once the engine had been opened up (they heard a noise in the cam) I quickly learned that this alleged $8,000.00 Harley actually had a street value of $2K.

It had multiple oil and blown forks and broken cables, the rear tire was on backwards…a four page list of problems resulting from the complete lack of care and proper maintenance. I guess that’s why it was delivered to me on a trailer instead of ridden to me. Thank God I hadn’t signed the Bill of Sale. When I rejected the purchase after receiving OCHD’s very detailed inspection results and estimate of repair, the seller became belligerent and threatening which I suppose is to be expected when dealing with a predatory seller.

DON’T GET SCAMMED!! If you intend to buy a used Harley Davidson motorcycle, let the OCHD service crew inspect it first. Look, finding a good, honest and thorough mechanic is like finding gold nuggets…they are few and far between. The seller of the used motorcycle tried to argue that OC Harley was merely trying to sell me a motorcycle from their inventory but I received no sales pressure…in fact the manager himself apologized to me for the great disappointment I was feeling and didn’t try to show me a single bike they had for sale.

Prior to coming here, the service department at OCHD was recommended by a good friend who is in a Harley club. Every member of his club (from 3 counties) relies on OCHD for their maintenance, repairs and upgrades. When you walk in they make you feel like a valued customer and this friendly atmosphere made my bad situation so much easier.

I cannot thank these people enough…go visit them and see for yourself.Their service crew sets the bar so high that other motorcycle mechanics need to charter a plane just to see it.

Reviewer is in happy mood. Please contact the author of this review to discuss good customer service of orange county harley davidson motorcycle diagnostics. Orange County Harley Davidson needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned orange county harley davidson motorcycle diagnostics in their reviews. You may find this information helpful for further shopping at Orange County Harley Davidson.

Had an Experience with Orange County Harley Davidson?

Write a review


Terms of Service
Post Comment

You May Also Like

RNR Tire Express And Custom Wheels - All lug nut were finger tight and one wheel stud snapped off RNR Tire Express And Custom Wheels "...4 tires for 1287.00 plus 100.00 flat bed tow, 25.00 for a wheel stud and lug nut and 100.00 in labor thanks RNR your workmanship is top notch..." Read more Mavis Discount Tire - We could have died from their "service" Mavis Discount Tire "We could have died from their "service". We had an inspection at the Bala Cynwyd, PA location that costed over $700 a few weeks ago with installation of new control..." Read more Blue Beacon - Not happy at all Blue Beacon "Stopped at the beacon at effingham il tonight.l literally got out before pulling in and asked them not to use acid on my truck or trailer.which had just been polished..." Read more Maaco - Overspray Maaco "I spoke the mando, the so called operator, i submitted a 1996 red ford mustang, and to save some money i told him not to paint the door jambs or..." Read more Fine Trade's Charged $89-$200+ Shipping for $11 Product! Fine Trade "Fine Trade on Amazon's site charged me $89 shipping on a product that clearly stated Free Shipping! Taking advantage of Amazon's One-Click program, Fine Trade has set up many of..." Read more Yamaha Motor - Corrupt Yamaha four stroke F115 outboard engine 2013 Yamaha Motor "I purchased 2 Yamaha four stroke F115 outboard engines from Yamaha dealer in Abu Dhabi " Alyousuf " October 2013. Regular and timely service done with them with no reported..." Read more Pissed of jollibee ruin my surprise for my daughtrs birthday Jollibee "I ordered throuh online jolibee padala and pay via credit card it was confirmed by paypal that the payment has been recieved. I call my daughter that wait for the..." Read more Matrix home health agency shorts paychecks routinely Matrix Home Health "I am a RN with over 40 years experience and 25 in upper management including 12 years as founder and entrepreneurship. I was recruited by a fellow nurse, I worked..." Read more